The procedures set out here to cancel an order or return an item do not affect your right to reject faulty goods.
Please note that certain items cannot be returned unless we are at fault.
These are personalised or engraved items.
Returns by post
If you wish to return goods, you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please contact us if you would like to return your order and obtain a Returns Reference Number. Goods must be returned in their original condition, including immediate packaging, within the cooling off period.
Please return products by post to our fulfillment centre within 14 days of receipt for a refund or exchange. Purchases delivered to international addresses must be returned by post. Please ensure that the despatch note is returned with your products as proof of purchase.
From within and outside the UK, please address your parcel to:
Blue Lotus International
45 Maddox Street
London W1S 2PE
We’ll refund the full price you paid for the products, using the same method you used to pay for them, within 14 days of us receiving the products.
If products are returned to our fulfillment centre, you should obtain proof of postage from the Post Office. This is particularly important if you are an overseas customer, where it may take longer for parcels to reach us. Any claims for lost items will not be accepted if proof of postage has not been obtained.
You have a legal obligation to take reasonable care of the products while they are in your possession. When we say ‘reasonable’, we mean:
* You can open the packaging to look at and try on the products, as you would in our store.
* Please don’t try on products wearing strong perfume, aftershave or a deodorant that may leave a scent or marks.
* Tags shouldn’t be removed from any item.
* The original packaging should be retained.
Please note that pierced jewellery is non-refundable.
If you don’t take reasonable care of the products before returning them to us, you may have to compensate us.
Unfortunately we can’t stop an order once it’s been confirmed by us. If you change your mind about your order after this point, you can return the products in accordance with this returns policy.
This returns policy does not affect your statutory rights in respect of defective products.